17 nov 2013

National Health Service complaints and the Ombudsman

http://gu.com/p/3jqqn

What conclusions does the ombudsman reach?

1 comentario:

  1. In my opinion, the Ombudsman speaks really clearly, it is easy to understand and very well structured.
    From what I can understand, the main conclusion she reaches is that hospitals should be more available for users to complain; and use those complaints as a feedback in order to improve their services.

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